Support
Answers to common questions about ordering, delivery, returns, and custom rugs.
Our products are sold to both retail and trade clients online or through our showrooms, franchise locations and authorized agents.
If you have some design of your own and you want it to be produced as per your instruction, you can reach out to us here.
Online purchases
Products bought online can be returned within the week of delivery. After that, returns are not accepted. A refund will be initiated only after the returned product has been inspected.
Return procedure
Submit a return request through our web portal or contact us. Once the return is accepted, ship the product to our given address; shipping charges are your responsibility.
For more information, please refer to our return policy.
We provide samples for custom-designed products only, for quality and design assurance.
Upon discussion and order confirmation, we will ship your sample to your address.
You can cancel your order and get a full refund before the product is shipped. But once the product has started being made or has already been sent, you can't cancel the order.
Unfortunately, our 15-day easy return policy is only for customers who live in India right now. If you're buying from outside India, our warranty policy will apply to you.
Enjoy free shipping on all rugs ordered from our website within India. If you're ordering from another country, please call us at +91 9170748234 for shipping details.
The time it takes to make a custom rug depends on its size and how it's made. For a hand-tufted rug, it'll take at least a month. But if you want a hand-knotted rug, it could take three months or even longer, especially if it's large or has lots of detail.
Yes, it is possible. You may contact us on WhatsApp at +91 9170748234.
Once you place your order, we'll send you a confirmation email and WhatsApp message. When your order ships, we’ll send another email with tracking information and a receipt of invoice.
Indiknots rugs are handcrafted by skilled artisans who pay close attention to every detail. This makes them not only beautiful but also incredibly durable. Our rugs can handle even the busiest households.
No problem at all! If you have any questions or need help with anything, feel free to reach out to our customer service team. You can call them at +91 9170748234 or email indiknots1@gmail.com.